Support Service

Our support and care services entail looking after and supporting 16-18-year-olds and getting them ready for independent living. These young people come from a variety of backgrounds and it is our job to ensure we give them the best training and support so they can then go onto lead independent, successful and meaningful lives.

Our young people include unaccompanied asylum seeker children, single parents and young people who are currently experiencing some issues at home and need support to overcome this. We offer support in fourteen geographical locations and work with fourteen Local Authorities in these locations.

OUR DEDICATED TEAM WANT TO MAKE SURE YOU FEEL AT HOME AND GIVE YOU ALL THE SUPPORT YOU NEED

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OUR GOALS FOR YOU
OUR GOALS FOR YOU

OUR GOALS FOR YOU

  • Help you achieve your goals by developing your skills, self-confidence and self-esteem.  
  • Deliver an effective and flexible service for you in partnership with local authorities and relevant agencies.
  • Ensure we prepare you for independent living when you turn 18.
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A QUALITY ASSURED AND COMPLIANT SUPPORT SERVICE

OUR GOALS FOR YOU

This year we have spent alot of time researching and investing in systems to provide a more effective service to local authorities, young people, landlords and our staff.  

Compliance System

This digital system aids Eclipse Properties in keeping properties, vehicles and staff training compliant and up-to-date.  It reminds us when  gas/electricity safety checks are due in our properties.  When vehicle maintenance, services, MOTs, insurance and road tax are due.  All staff training is inputted on this system, so when a staff member is due for training, this system will remind us of that.  

Learning Management System

We have invested heavily in an online training platform.  All staff carry out training online, that means even night staff who don't work during the day are able to keep their professional development up-to-date and relevant.  We currently have 23 courses that are completed on this system and are adding more as a need becomes available.  

Company Vehicles

We currently have six company vehicles which are all used for purpose of transporting young people and moving/moving out young people. All our vehicles have TOM TOM TELEMATICS devices installed and can be tracked, ensuring we keep staff and the young people they work with safe.  Our vehicles also have fleet insurance and breakdown cover. 

Staff 

All staff are issued with a company laptop and company mobile phones with sims paid for by the company.  This is so our staff can work when they are out on their visits.  

Quality Assurance

In our last Quality Assurance which took place in 2018 and was conducted by Staffordshire County Council.

We scored:

  • Young People: 100%
  • Physical Environment: 86%
  • Staffing 93%
  • Management: 82%

Overall score for this quality assurance was 91.84%

Local Authorities, landlords, the young people who we support and the staff who work with us can rest assured that they are always in good hands when working with Eclipse Properties Ltd.  As we grow and expand we will keep on getting better.  

Eclipse Property Management Eclipse Property Management Eclipse Property Management

our mission

Best Service Provider

Best Service Provider

To provide quality housing and support through our proven system of quality support, delivered by our experienced staff.

Acting With Honesty & Integrity

Acting With Honesty & Integrity

Being honest with our service users

Improving the lives of young people

Improving the lives of young people

Developing individuals and promoting independence and empowerment, for our service users to live life with passion and drive.

Equal Opportunities

Equal Opportunities

We welcome everyone regardless of colour, race, religion, nationality, ethnic or national origins, marital status, gender, sexuality, disability or age, whether service user or employee.

Open

Open

Seeking and taking account of the views of our service users. Being transparent about how we conduct our business.

Positive contribution to society

Positive contribution to society

Promoting positive contribution to society from the service users by empowering them to live independently, access employment and integrate within the community.

Professional

Professional

Continually improving in practice and performance.

Strong emphasis on outcomes

Strong emphasis on outcomes

Providing guidance and help to enable our service users to find answers for themselves and become driven to find solutions they previously found impossible.

Accountable

Accountable

Acting with propriety and giving reasons for the decisions we make.

Providing a high quality value for money service

Providing a high quality value for money service

Services are personalised to each individual need and provided by staff that are kind, caring and professional.

We are never content to stay as we are

We are never content to stay as we are

Always looking forward and moving on. If we discover that something needs improving, we will act to improve it.

“"I have achieved speaking and understanding English, more than I thought I would. I am not all the way, but I can understand."”

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ENQUIRE NOW ABOUT ECLIPSE PROPERTIES SUPPORT SERVICE

Have a question or query? We’d love to hear from you! Drop us a message and a member of our team will be in touch. We aim to respond to all enquires within 48 hours. Your email is only used for us to contact you.

Eclipse work in conjuction with

Birmingham City Council
Cambridgeshire
Dudley
Harrogate
Herefordshire
Lichfield
Sandwell
Solihull
Staffordshire
Stoke on Trent
Telford
Walsall
Wolverhampton
Worcestershire